Job Description/Key Responsibilities
Handling of IT Service management operations (Help Desk). Provide user support to staff on day to day IT issues which include; install and configure laptops on windows 10, O365, MS Office     MAC OS Catalyna, Mojave and Sierra, MAC office support
Troubleshooting of hardware and software related issues, configure wireless and wired network, maintain printers, scanners, photocopiers and perform other related tasks.
Support for MIS related software, Oracle CRM, Siebel
Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for staff.  Pro-actively administrate the security of servers and hosted systems against any kind of threats which can harm the data or system integrity.
Hands on experience on Email Servers, Exchange Server, SMPT Server, Video Conference Application, such as Teams, Meeting, Zoom, ONE TOUCH Hype, TrueConf, Skype, Espace.
Scheduling Video Conferences on routine basis with different DONERS agencies i.e. UNDP, UNOCHA, USAID, IRC for DG PDMA and State Level Video Conference for Secretary Relief with National Command and Operation Center NCOC and NDMA.
Carrying out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, system analysis and system optimization, to ensure they are running effectively and enable easy and efficient use. Configure and maintain DNS, DHCP, FTS, File and print services.
Configuration, maintain and support VLAN, WLAN, VPN, ACL, Firewall.
Hands on Experience on Fortinet Firewall, Mikrotek and different Firewalls.
Handling data backups of critical and identified applications. Coordinate with ISPs i.e. Cybernet, NTC, and PTCL for bandwidth and IPs related issues. Configuration and troubleshooting of CISCO core switches, routers and CISCO, Eruba, UBNT Wireless APs.
HelpDesk support for variety of queries about technology and systems for delivery of services. Create, format and maintain network and information-systems documentation.
Povided standard training and Materials (PDF and Slides) to end users of technology and systems to ensure staff use standard technology and systems effectively.
Performing routine deployments of server hardware and software, including testing and the identification of problems, to contribute to the effective functioning of technology.  Analyze call logs to spot trends and underlying issues.
Assisting and Providing Technical support for Call Center 1700 established in Provincial Emergency Operation Center PEOC in PDMA control room.
Installation, operation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
Have Professional Diploma of Associate Engineer in Electrical, Skills and  good knowledge of power (electricity) and Central/standalone UPS for IT systems.
Having good skills over installation, Configuration and maintenance of CCTV System. Fire Alarm System.
The development of standard material such as training documentation and web content, to ensure staff have access to required information about IT services and products.
Content writing and material preparation for Facebook Pages of PDMA and Relief Department.
Completed other tasks as assigned by the supervisor, such as inventory management ware house management.

Network administrator at Adamsmith international.
Pakistan Pearl Continental office Peshawar. Working on Layer 2 and Layer 3 switches and machines, CCTV, Video Conferencing, Wireless networking, 3G and 4G LTE technology. also having hands on experience on LAN/WAN and WLAN networks. Good knowledge about network topology, Working on Cisco and Juniper and Mikrotik routers.Also worked with the Grade 5 universal exam assessment team. And having Expert level experience on Android tablet and data collection apps.

Field Supervisor in Wireless network department